HOW SOON WILL I GET MY PACKAGE?

Shipping times vary by country, but it normally takes about 7 to 15 business days for your item to arrive.

HOW CAN I TRACK MY ORDER?

A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.

Once we ship out your order, you should receive a shipment confirmation number within 24-48 hours through email to track your order

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Please allow 24-48 hours from the time you place your order for its status to update.

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?

After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! SLUPUR provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but SLUPUR does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

WHY ISN'T MY TRACKING INFO UPDATING, IS THERE SOMETHING WRONG?

This is normal. The tracking information normally lags behind the true status of your package. If it hasn't updated in over 2 weeks, please contact support.

DO YOU SHIP INTERNATIONALLY?

NIIMBOT D11 is proud to serve our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction but that's will be valid when we will add other payment gateways we only accept PayPal right now. The site will default US Dollars on the checkout page.

It usually takes 7 - 15 business days to arrive in your country, however, in some instances; delivery may be delayed depending on your country's customs. NIIMBOT D11 is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes are the responsibility of the recipient and will not be covered by us here at SLUPUR For further details of charges, please contact your local customs office.

HOW SECURE IS MY PERSONAL INFORMATION?

SLUPUR adheres to the highest industry standards to protect your personal information.

When we will accept payment via credit card. Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.

But right now we accept payment PayPal, Visa, MasterCard, Maestro, American Express, Shop Pay, Google Pay. 

HOW CAN I CONTACT SLUPUR?

You can contact our customer support via email: support@niimbotd11.com. We do our best to respond within 1-2 business days.

Can I change my billing or shipping information ?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at support@niimbotd11.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

 

What forms of payment are you accepted ?

We accept Only PayPal right now we will add others payment gateways later.

 

How do I know if my payment has been received ?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit www.niimbotd11.com and log into your customer account to check the order status at any time. If NIIMBOT D11 has received payment, the order status will show "Processing".

 

Do you provide an invoice ?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

 

How can I find out how much for shipping charges ?

please read our shipping policy page for more info.

 

If I would like to make a gift purchase. Can you send my purchase to a different address ?

Yes we can send your order to a different address.

 

How do I know if my order has been shipped ?

Once your order is shipped, you will receive a confirmation email with a tracking number.

*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.

 

Where is my confirmation email ?                                

If you have any concerns with your order, please contact our Support Team at support@niimbotd11.com and they will be glad to assist you.
Most emails are answered within 1 - 2 business day.