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Order Cancellation

  • How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Email us at niimbotd11@gmail.com and we’ll help find an alternative solution.

  • I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email niimbotd11@gmail.com if you have any questions — we’re here to help.

  • I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at niimbotd11@gmail.com (and include your original #GLO order number) and we’ll take a look!

  • I don’t see the option to self-cancel! How can I cancel my order?

If you’ve placed an order contains a gift card, please email niimbotd11@gmail.com as soon as possible (including your # order number and cancel/change request) and we can help.

Holden House, 57 Rathbone Place, London W1T 1JU 

+44 07537 103542

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