Please read carefully the refund policy , if you have any question please use the contact us page .
THE PRODUCT NEVER ARRIVED:
Our estimate of the shipping time is between 7-15 days, not counting the preparation and shipping of the products which is between 1 to 5 days, so please if your products have not arrived max 20 days, Please give it more time up to 25 days max as there are some situations we cannot control like weather, mail delays and customs. If your products have not arrived after 25 days, contact us and we will solve the problem immediately.
DAMAGED ON ARRIVAL:
if your product arrived damaged, please take photos and videos and send them to our customer support at firstname.lastname@example.org.
After verification of the support and confirmation of the case. We will send you a new product .
DEFECTIVE OR BROKEN MANUFACTURER AFTER USE :
You have 14 days after the arrival of your product to report any problem with your product, if the product does not work during this period or is defective, you can return it to us at your expense and we will refund the total amount per store credit so that you can reorder your new product.
CHANGE OF OPINION :
You have 14 days after receipt of your product to return it to us. if you want to process you need to contact us at: email@example.com we will send you a return address, please keep in mind that we only accept returns for products that are not used, washed and need to be in their original packaging.
If you wish to exchange your product, you have 14 days after receiving it to do so. Please keep in mind that to exchange your product must be unused and in its original packaging you will need to send it to us at your expense. Please contact our support at: firstname.lastname@example.org to help you with the process.
If you received the wrong product, you have 14 days to return it to us at your expense and we will give you a 100% refund.
If you need help you can contact us at: email@example.com
Mon - Fri 9am to 5pm